Anyone who has spent any time on the internet will have come across the acronym “FAQ”.

Almost all websites (ones for companies anyway) have a FAQ section.  In theory, they list questions which have been (as the title suggests) frequently asked – so that people can easily find the answer to their question without bothering the admin staff with the same question as a hundred other people.

Fair enough so far.

However, I recently received a notification from a service I use that their process has been redesigned.  This is a new change, no public person has seen it – and yet I was provided with a list of FAQs.  My question is not answered in them, and is simply this:

Who has frequently been asking these questions?

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